CORRECT REPRESENTATION OF FURNITURE AND OTHER PRODUCTS
We make every effort to correctly and accurately represent our furniture and other products we sell online. We advise to use both the pictures and descriptions to assist you with your selection. If you are unsure in any way, please contact us using the provided link/s or directly here [http://curiousgrace.com.au/pages/contact-us].
FURNITURE COLOUR VARIATIONS
As with all natural timbers there may be slight colour variations from the pictures online.
CHANGE OF MIND
Once you have placed your order with us either via the online checkout, in-store, telephone or other means the order will be honoured by Curious Grace. Delivery time varies depending on supply lead times and can be as little as 1 week or as long as 16 weeks. Due to the fact that most of our furniture is hand made and by order, these delivery times are an estimate only and can change due to unforeseen circumstances. If delivery or choice of product is a concern please telephone or email prior to making your purchase [http://curiousgrace.com.au/pages/contact-us]. We do not provide a refund or replacement if you change your mind after placing your order.
Delivery charges are not refundable.
PROOF OF PURCHASE
Please keep your proof of purchase – e.g. your receipt.
If your furniture or other product arrives with major damage; the damage is considered unsafe; or the furniture or other product is significantly different from the online pictures and/or its description; or the furniture or other product is not what we claim it is; we will provide a full refund or exchange as you choose.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
Curious Grace adheres to the Australian National Privacy Act 1988
USE OF PERSONAL INFORMATION
We use any provided personal information solely for the purpose of delivering the service and/or product you purchase from Curious Grace.
We do not sell or lease our customer and/or email lists or any other lists to any third party. However, we may grant use of third party services to operate on our behalf in order to promote, sell, or deliver our services and/or products to you.
Contact us with any questions or clarifications you may need
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